Average Reviews:
(More customer reviews)I recently ordered a full set of tan WeatherTech All-Weather floor mats for my 2004 Subaru Outback. The front mats (if not front and rear) are supposedly a custom fit.
When these arrived, the front ones were not even close to a fit. They were the wrong shape, too big, and the driver's side retaining hole didn't align even closely to the vehicle's retaining "peg".
I've now sent 2 e-mails to WeatherTech's ([...]) Customer Service department, even enclosing photographs of the OEM carpet mats and the Weathertech ones, clearly showing that they don't fit. No response to either e-mail in three weeks. I even called them, but was told I could return them if I paid the $40 UPS ground charge. Seems wrong to me to expect the customer to pay to return mats that aren't even close to a fit.
David McNeil ([...]) has been in many of the auto magazines recently (Jan 2010) saying how much he and his company support American jobs and American suppliers. I've sent him e-mail twice now, and he hasn't had the courtesy to respond. So, apparently he proclaims to support American jobs and suppliers, but not his company's American customers.
Based upon my experience, I cannot recommend these WeatherTech All-Weather mats to anyone.
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Product Description:
WeatherTech offers many different sizes of rear All-Weather Floor Mats to accommodate most floor plans. The outer portion of certain mat sets are designed to be trimmed to fit your vehicle, if necessary along the outer score lines. Some two piece mats connect to form the appearance of a one piece mat. Please refrain from cutting any center tabs on mats which connects the two sides. Mats can be modified using a pair of household scissors or utility knife. Some mats do not have trim accommodations.It is desirable to have the mat follow the contour of the rear footwell, lending protection to the sides as well. Please check the sizing prior to trimming as the mats cannot be returned once they have been trimmed.
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